Key Responsibilities
* Implement systems and controls to effectively manage business operations and meet sales and profit targets.
* Maintain high-quality service with a strong emphasis on customer satisfaction and compliance with health and safety standards.
* Resolve customer complaints in a timely and proper manner by Restaurant Management teams.
* Maximize asset returns, boost sales, and improve profitability through operating standards.
* Ensure effective communication channels to inform staff of expectations and performance standards.
* Maintain authorized staffing levels and oversee staff training in accordance with the Operations Manual.
* Authorize labor hours and ensure legal and regulatory compliance.
* Keep accurate and up-to-date personnel documentation for all restaurant staff.
* Monitor and maintain the security of cash, inventory, and company assets.
* Achieve consistent hygiene, safety, and maintenance across all restaurants.
* Lead restaurant teams to deliver exceptional customer service and meet Guest Trac Targets.
* Oversee and ensure excellence in key areas such as customer service, food quality, cleanliness, profitability, shift management, and team training.
* Manage operational costs including food, labor, utilities, and maintenance to achieve EBITDA targets.
Required Skills and Qualifications
* Candidates must possess at least a Diploma or higher in any field.
* At least 5 years of applicable experience with the ability to plan, lead, organize, and control the activities of the restaurant and its personnel.
* Ability to work independently and contribute to Company goals and targets.
* Team player with good problem-solving skills and high integrity.
* Possess own transport.
Better Business Outcomes
Food and Beverage Services, Food and Beverage Retail, and Restaurants Job Overview:
Sales, Management, and Training role responsible for overseeing daily operations of multiple restaurant outlets. Key objectives include achieving sales and profit targets while maintaining high standards of service, hygiene, and operational excellence. We're seeking experienced professionals with leadership capabilities and a passion for delivering exceptional customer experiences.