Description & Requirements
Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive.We'redelivering for the environment, for our communities, for our customers and for our people.We'removing forward and we want you to come along for the ride.
About the opportunity
Join the People Systems team within People & Culture, where you'll play a key role in supporting and optimising our HR technology. As a P&C Application Consultant, you'll provide specialist configuration and administration expertise in ServiceNow HRSD, while also supporting other core people platforms such as recruitment, learning and safety systems.
What you'll deliver with us
As a P&C Application Consultant,you'llplay a key role in configuring,administeringand optimising HR technology platforms, with a focus on ServiceNow HRSD and related people systems. Success in this role means ensuring systems run smoothly, meet evolving business needs, and provide a seamless experience for employees and HR teams.You'llwork closely with People Systems Product Owners, P&C Centres of Excellence, Technologyteamsand external vendors,you'llhelp ensure these systems are stable, wellconfigured and continuously improved to effectively support business processes and deliver a positive employee experience.
You'll also
* Provide configuration and administration support across HR applications, ensuring platforms effectively enable HR processes and compliance requirements.
* Triage, investigate and resolve system incidents and defects, collaborating with Technology teams and vendors to deliver timely resolutions.
* Support system releases, testing and deployment of new features to ensure stable and high quality application performance.
* Partner with stakeholders across People & Culture to understand requirements and translate them into scalable system solutions.
* Contribute to ongoing system improvements and minor enhancements that optimise user experience and business processes.
About you
You're a collaborative and solutions focused professional who enjoys working at the intersection of people, process and technology. With strong communication and problem-solving skills, you're comfortable partnering with stakeholders across HR and Technology to understand business needs and translate them into practical system solutions.
You'll also need
* Hands on technical support experience with ServiceNow HRSD, including system administration and configuration.
* Proven ability to triage, analyse and resolve system issues, including working with vendors on defect resolution and release management.
* Experience supporting BAU enhancements, minor system improvements and ongoing optimisation activities in HR technology platforms.
* The ability to manage competing priorities in a fast paced, multi-platform HR technology environment while delivering to agreed time frames.
How we'll deliver for you
At Australia Post, we invest in our people and create an environment where you can do meaningful work while building a rewarding career.Here'showwe'llsupport you:
* Play a key role in supporting the HR technology platforms used across the organisation, helping improve the employee experience for thousands of people across our network.
* Be part of a culture where everyone feels they belong, are valued and can bring their authentic self to work every day, guided by our values of Trust, Inclusivity, Empowerment and Safety.
* Enjoy flexible ways of working across our head office and network locations, including a hybrid working model with 3 days in the office and 2 days working from home.
We're delivering together
At Australia Post, we acknowledge the TraditionalCustodians of the land on which weoperate,liveand gather as employees.
We believe our business should reflect the diverse communities weoperatein and are proud to be an inclusive workplace for people from allwalks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team oninclusivecareers@auspost.com.au .
See and hear more about what it's like to work in business support with us:
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