Company Description
Beyond Bank is a bank that is for and with you. We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 50 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia.
Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description
The Role: In this role you will steer and elevate branch performance while championing our presence in community engagements. Your focus will be on delivering top-notch customer service, seizing every chance to enhance customer relationships, and nurturing a motivated team.
In The Role You Will:
- Lead a motivated team and drive sales targets by monitoring performance, providing coaching, and supporting team members in achieving goals.
- Proactively engage customers to understand their financial needs and offer tailored solutions, fostering long-term relationships based on trust and loyalty.
- Collaborate with specialists and community stakeholders to deliver comprehensive financial solutions and enhance market position.
- Support operational efficiency and effectiveness through consistent coaching, performance monitoring, and adherence to organizational strategies.
- Champion change and innovation by leading through transitions, fostering a culture of creativity, and promoting the Beyond Bank values throughout the team.
- Demonstrate strong emotional intelligence, openness to feedback, and a commitment to personal and team development.
- Identify and develop relationships in the local community with the aim of increasing our customer base in Griffith and surrounding areas.
Qualifications
About you: You are an enthusiastic and customer-focused individual who excels at building lasting relationships and driving sales targets. You thrive on supporting your team to achieve their full potential and are passionate about community engagement and innovation in the financial sector.
Requirements:
- Performance-driven leadership emphasising coaching and development.
- Expertise in customer relationship management and consumer lending.
- Knowledge in local business and a willingness to be involved in community and business development to grow customer base and brand locally.
- Proven ability in effective risk management and to guide the strategic direction and growth.
- Banking and Lending experience is highly desirable but not essential for the right leader.
Additional Information
See yourself in our team: You will be joining the CX team who are a group of dedicated professionals who work tirelessly to provide exceptional support to our customers.
Why you will love working here: If you’re passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds.
Advantages:
- A flexible, and diverse working environment
- Career development opportunities, training and coaching
- 3 annual paid Work-life Balance Days and 6 Branch Flex Days to boost your annual leave
- Community volunteer days to support many community charities across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.
We are a certified B Corp and are using our business as a force for good.
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📌 Branch Manager
🏢 Beyond Bank Australia
📍 Griffith City Council