Job Description
We are seeking a highly skilled professional to lead our Voice of Customer (VoC) program, leveraging data and research to drive business growth and innovation.
The ideal candidate will have extensive experience in customer insights and market research, with a proven ability to execute end-to-end programs and deliver actionable recommendations.
* Key Responsibilities:
* Develop and implement comprehensive customer insights programs, from scope to delivery
* Provide expert knowledge on VoC programs and market research techniques to inform business decisions
* Partner with internal teams to establish reporting cadences and self-serve dashboards
* Act as subject matter expert for market research, guiding briefs and methodologies
* Upskill and educate the team on customer insights and research programs
Requirements
* Qualifications:
* 5+ years of research and insights experience, with a focus on VoC programs and research operations
* Deep expertise in quantitative methodologies, with a proven ability to execute research from end to end
* Strong presentation and communication skills, with a history of storytelling compelling data-driven insights to C-level executives
* Experience in complex and senior, multi-stakeholder environments, managing multiple projects simultaneously
What We Offer
* A global business with endless career possibilities
* Access to confidential support for team members and their families
* Progressive and competitive leave policy
* Team discounts and a robust rewards program