About EVT
QT Newcastle is part of EVT, one of Australasia's market‐leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel.
QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand, and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', every guest engagement presents an opportunity to delight, and every QT property is inspired by local influence with signature quirk. The people are diverse, fostering individuality.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences, 150 award‐winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection, and Australia's most loved year‐round alpine resort, Thredbo. Ventures include a ~$2.3B property portfolio and hotel management.
Key Responsibilities
* Anticipate and attend to guests' needs and desires immediately.
* Offer a warm and friendly salutation to hotel guests as they enter and depart from the hotel.
* Check guests in and out with efficiency and friendliness in accordance with the established hotel procedural guidelines.
* Process daily guest transactions and accounts accurately and efficiently.
* Work with Housekeeping, Reservations, and Maintenance departments to ensure rooms are prepared for arriving guests.
* Communicate any guest special requests to appropriate departments and follow up to ensure fulfillment.
* Promptly action all guest messages and facsimiles.
* Communicate any pertinent guest comments, particularly complaints, to hotel management.
* Be fully conversant with information about the area, local services, and special events.
* Have a full working knowledge of all current room rates and packages available.
* Book, update, amend, and file all reservations accurately and in a timely manner.
* Participate in all scheduled training sessions.
* Comply with all hotel operational policies and procedures.
* Maintain a clean and safe working environment.
* Have a full knowledge of and practice all established workplace health and safety guidelines (WH&S).
* Adhere to all cashiering policies and procedures.
* Ensure protection and maintenance of all operating equipment.
* Complete all assigned opening and closing duties.
* Give assistance to the telephonists and back office personnel when required.
* Attend all scheduled meetings.
How You Work
* Daymaker ethos – no one's too big for the small things.
* Inclusive leader – values diverse perspectives; builds belonging.
* Hands‐on and non‐hierarchical – leads from the front.
* Resilient and solutions‐focused – stays calm, moves fast.
* Growth mindset – learns, shares, and levels up others.
Perks from Day One
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo, and more.
* $2 movie tickets plus discounts on Gold Class, Moonlight Cinema, and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across the hotel and entertainment network.
* Paid parental leave.
* Community and volunteering opportunities.
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