Epworth HealthCare is Victoria's largest not‐for‐profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence‐based medicine to pioneer treatments and services for our patients.
At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace – one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.
We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
Job Description
The purpose of this role is to lead and elevate on‐site technology operations across all hospital locations, ensuring that every clinician, staff member, and business team receives reliable, high‐quality, and user‐centred technology support. The role exists to enable safe, efficient clinical care and seamless business operations by overseeing service delivery, strengthening technology partnerships with site leaders, and driving continuous improvement in the end‐user experience.
This position ensures that technology is dependable, secure, and aligned with organisational priorities, while proactively identifying risks, resolving issues, and optimising processes. A critical focus is placed on supporting doctors and clinical teams, ensuring technology never becomes a barrier to patient care. The role also provides stewardship of the full lifecycle of end‐user devices, ensuring accuracy, compliance, and readiness across all sites.
Ultimately, the role is accountable for creating a high‐performing, customer‐focused on‐site technology environment that delivers operational excellence, fosters trust with stakeholders, and contributes directly to improved clinical and organisational outcomes.
Responsibilities
* Oversee the planning and delivery of on‐site technical support, ensuring timely resolution of incidents and service requests and responding to demand from hospital stakeholders.
* Maintain strong operational discipline across asset management, device lifecycle, security compliance, and technology standards.
* Provide clear, data‐driven reporting and insights to the Director of Service Delivery highlighting performance trends, risks, and opportunities for continuous improvement.
* Identify opportunities for improvement, recommending tools, processes, or automation that enhance productivity or reduce risk.
Qualifications
* Formal qualifications in Information Technology, Computer Science, or a related discipline.
* Extensive technical/people management experience (Minimum 5–10 years).
* Demonstrated leadership experience managing a medium‐sized technical team (10+ direct reports) with proven capability in coaching, performance management, and capability development.
* Strong background in end‐user computing, infrastructure, and on‐site technology operations.
* Proven ability to build strong business relationships and influence senior stakeholders, acting as a trusted technology partner.
* Solid understanding of IT governance, security, compliance frameworks, and enterprise technology standards.
* Certifications in ITIL and/or relevant technical domains.
* Experience in asset lifecycle management, procurement processes, and vendor engagement.
* Experience translating business needs into technology solutions and driving continuous improvement initiatives.
Benefits
* Salary package up to $15,900 pre‐tax annually, leading to greater take‐home pay.
* The largest educational scholarship program of its kind in Australia.
* Ability to purchase up to four additional weeks of leave.
* Reduced cost of health services for you and your family at Epworth.
* Relocation assistance is available for approved candidates.
We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature‐age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier‐free recruitment experience for everyone.
If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.
It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.
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