TITLE: Manager-in-Training (M.I.T.)
GENERAL SUMMARY:
The Manager-in-Training (M.I.T.) plays a crucial role in VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to prepare for leading a team, ensuring effective operation in serving customers at their location.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Maintains workplace safety as top priority, adhering to all safety policies, completing necessary training, locking out unsafe equipment, and reporting any hazards or violations to Management.
2. Learns the VIP approach to building an Extraordinary Team that provides a unique and exceptional customer experience.
3. Acquires knowledge of VIP's processes to successfully execute essential duties and responsibilities, including:
1. Hiring top-notch associates in the area
2. Developing a superior team by ensuring:
1. All store associates complete required LMS training
2. All store associates receive relevant vendor training
3. All associates are T.I.A basic automotive service certified
4. Career path development through structured associate coaching sessions
5. Associates sign up and receive study materials for ASE certifications
3. Proper scheduling of the team to meet customer needs throughout operations
4. Effective communication with the team, including daily huddles and bi-monthly store meetings
5. Monitoring email for customer appointments and communication
6. Implementing the 5 for 5 process to educate customers about vehicle conditions and partner on necessary solutions
7. Controlling work order dispatching and assignment using the first available technician guideline
8. Attending off-site meetings and training sessions as needed
4. Facility and Equipment Maintenance:
1. Maintaining satisfactory facility appearance and condition to comply with security, safety, and environmental codes
2. Maintaining satisfactory equipment condition to provide resources for the team to meet customer needs
3. Daily preparation and recovery of the location, service desk, and equipment
4. Maintaining a clean service department throughout the business day
5. Inspecting the customer waiting area and parking lot for cleanliness
6. Reporting facility or equipment issues in the respective databases
5. Procedural Compliance:
1. Enforcing strict compliance with the Service Code of Ethics and all municipal, state, and federal regulations
6. Additional Responsibilities (Performing other functions as required):
1. Communicating with Management to ensure compliance with service standards and company policies
2. Serving as policy administrator in assigned locations
PERFORMANCE MEASUREMENT:
The M.I.T. collaborates with the Service Manager to help the team achieve targeted levels of performance outlined by leadership through various reports.
STANDARD MANAGEMENT WORK WEEK:
SCHEDULE: The standard expectation is a 5-day workweek with a minimum of 50 hours per week.
ATTENDANCE: Arrive prior to each shift, be ready to perform duties upon start time, and work all scheduled hours as directed by Management.
REQUIRED QUALIFICATIONS:
1. Knowledge, Skills, and Abilities:
1. Strong people management and leadership skills, motivational, supportive, assertive, and decisive
2. Excellent verbal and written communication
3. Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
4. Strong organization and time management skills
5. A comprehensive understanding of automotive servicing and the industry
2. Minimum Educational and/or Experience Level:
1. Two years of related experience in automotive service management
2. Completion of a two-year college or technical school program recommended
3. Or an equivalent combination of education and experience
3. Proven results Certificates, Licenses, and/or Registrations:
1. Current, valid driver's license issued in the state of residence
2. ASE Certification P2 – Parts Specialist recommended
3. ASE Certification G1 – Maintenance and light repair recommended
4. State Inspection License Required (where applicable)
ESSENTIAL JOB FUNCTIONS
The work environment characteristics described here represent those encountered while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (typically 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending on the type of service being performed. Protective eyewear must be worn in the service area at all times.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL PHYSICAL ACTIVITY REQUIREMENTS
1. Less than 1/3 of Time
2. 1/3 to 2/3 of Time
3. More than 2/3 of Time
ESSENTIAL WEIGHTLIFTING/FORCE EXERTION REQUIREMENTS
1. Less than 1/3 of Time
2. 1/3 to 2/3 of Time
3. More than 2/3 of Time
More than 21 lbs.
Up to 20lbs.
* Close vision (clear vision at 20 inches or less)
* Distance Vision (clear vision at 20 feet or more)
* Color Vision (ability to identify and distinguish colors)
* Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
* Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
* Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
ACKNOWLEDGEMENT:
This position description aims to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.