Job Description
This role oversees the leadership of a dynamic store team, responsible for sales, training, development, and overall management. The ideal candidate will be a seasoned sales veteran with strong charisma, able to drive team performance and maintain optimal store operations.
The successful individual will identify market events that maximize brand exposure and create more owners. They will be measured by their ability to achieve targets, drive optimal team performance, and maintain store operations.
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Required Skills and Qualifications
* Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
* Demonstrate sales leadership by role playing and having an active presence in customer-facing locations
* Train and develop team on sales and delivery processes
* Analyse data to determine optimal business strategies
* Set individual goals for your team, ensuring goals are aligned with store goals
* Ensure team is fluent in all aspects of product knowledge
* Partner with Marketing to identify local marketing and event opportunities to drive sales
* Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location
* Customer Experience: Responsible for ensuring all employees provide best-in-class experience in every interaction
* Manage escalations quickly and effectively
* Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
* Employee Engagement: Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
* Support, implement, and provide follow-up for all training
* Continually evaluate the performance of each employee and provide constant feedback to drive results
* Identify high potential talent and effectively succession plan for needs of the business
* Ensure all employees adhere to Tesla policies and procedures
* Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
* Brand Standards: Ensure facility maintenance and showroom presentation adhere to the brand standard
* Control store expenses continually striving to reduce costs
* Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
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Benefits
This role offers the opportunity to work in a dynamic environment, driving innovation and excellence in sales and customer experience. The ideal candidate will have a passion for sustainable energy and a commitment to delivering exceptional customer experiences.
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Others
This role requires a strong sense of ownership, accountability, and teamwork. The successful individual will be empowered to make decisions, take calculated risks, and drive results-oriented initiatives.