Overview
For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We\'ve crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.
The Role
Collaborating seamlessly with various departments, an opportunity for an experienced, enthusiastic, team orientated person able to liaise with internal and external clients for their entire building experience and reporting to the Customer Experience Team Leader - Construction. This role includes:
* Handling and responding to all client queries
* Regular job tracking and updating clients
* Liaising with Site Managers, trades and suppliers throughout the construction phase of the builds
* Managing time frames right through to completion of the client's home and after handover
* Conducting key handover meetings with clients
You
Are you a vibrant, energetic, collaborative team player? Do you have a natural ability to communicate to provide excellent customer service? If you are, we would love to hear from you!
Our Coordinators provide an awesome experience for our customers when they require information or updates on the progress of their build. You will need to be empathetic, have excellent communication and interpersonal skills to make sure our customers are provided with a quality service.
Knowledge of the building industry would be advantageous; however we can teach and guide you through this. Working in customer experience can be busy at times, so your organisational, time management and attention to detail need to be strong to ensure seamless coordination of communications.
Why ABN?
We\'re not just offering a job; we\'re inviting you to be part of a family that values innovation, passion, and excellence. Here, you\'ll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive. Our employee benefits include:
* In-House Discounts: Exclusive discounts to enjoy
* Flexibility: Work arrangements tailored to support your work-life balance
* Career Growth: Opportunities to elevate your career within a thriving organization
* Wellness Focus: Dedicated programs to nurture your well-being
* Health Coverage: Access discounted private health insurance
* Parental Leave: Paid leave for both primary and non-primary carers
What\'s Next?
Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.
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