Position Overview
We are seeking a motivated and professional Medical Secretary to join our established Fertility, IVF and Gynaecology practice. The successful candidate will provide high-quality administrative and front-of-house support, ensuring smooth clinic operations and compassionate care for patients.
Key Responsibilities
* Serve as the first point of contact for patients, providing courteous and confidential support
* Manage appointments, referrals, billing, and patient records using our practice management software (Xestro)
* Maintain accurate correspondence and ensure our two clinicians' schedules are up-to-date
* File and scan all correspondence and clinical documentation into patient records
* Uphold professional, ethical, and legal standards, maintaining confidentiality at all times
* Assist with financial reconciliation and billing as required
* Contribute to a collaborative and efficient team environment, working closely with our senior medical practitioner personal assistant
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About You
* Previous experience in medical administration or secretarial duties is highly regarded, however training will be provided for the right candidate
* Excellent organisational ability, accuracy and problem-solving skills
* Proficiency with Microsoft Office applications and basic understanding of practice management software is desirable
* Willingness to learn new software (Xestro) with one on one training provided
* Excellent verbal and written communication skills, professional and courteous
* Capacity to work independently and collaboratively within a small team
* Commitment to discretion and patient confidentiality at all times
* Experience and knowledge in medicare and private health insurance highly desirable
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Employment Details
* Full-time position, 38 hours per week, Monday to Friday (8:00 am – 4:30 pm)
* Supportive, professional and friendly team environment with ongoing training and development opportunities