**About us**
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.
**Your day to day**
The Duty Manager will form part of the on shift leadership team, ensuring our hotel is always running smoothly. You will oversee this busy airport hotel's operations in conjunction with the senior leadership team and are responsible for ensuring guest satisfaction and safety.
You will have natural enjoyment from guest interaction and a positive approach to problem solving as we encourage you to resolve issues at hand using your own experience and knowledge. You will lead the high performing front office team to deliver results that positively impact our guest's experience, ultimately delivering a memorable stay for our guests.
You will monitor hotel occupancy during the shift and highlight any revenue opportunities or challenges to the leadership team. To support your own development, you may be called upon to champion areas such as rostering, driving promotional campaigns, guest recognition, recruitment activities or training initiatives.
**What we need from you**
To be successful in this role, you will need the following:
- Previous leadership role in Hotel Front Office team for a minimum of 1 year
- Strong organisational skills, time management and ability to manage spontaneous requests
- Excellent written and verbal communication skills and ability to communicate with varied audiences
- A genuine want to expand your career within a highly performing team
- Previous experience in Opera is highly advantageous
- Unlimited right to work in Australia and ability to work on a rotating roster, early mornings, afternoons, nights, weekends and public holidays
- Covid19 vaccination is an inherent requirement of this role
**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, adaptable work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
In addition to the popular hotel perks like free onsite parking, free duty meals, uniform & laundry, accommodation/ food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too.
Job Reference: EMEAA32063
📌 Duty Manager - Holiday Inn Melbourne Airport
🏢 Ihg
📍 Melbourne