Hotel Brand: InterContinental
Location: Australia, New South Wales, Sydney
Hotel: Sydney (SYDHA), 16 Phillip Street, 2000
Welcome to InterContinental Sydney, where heritage wonder meets contemporary luxury. Nestled in the heart of Circular Quay with panoramic views of Sydney Harbour and the Opera House, InterContinental Sydney is one of the city’s most iconic hotels, recently reimagined after a $120 million refurbishment.
Set within the beautifully restored Treasury Building of 1851, the hotel features 509 guest rooms including 28 luxury suites, a world-class Club InterContinental, and vibrant dining venues offering truly elevated guest experiences.
The Conservatory Restaurant is our elegant all-day breakfast destination located on level one of the hotel. It offers a premium buffet and à la carte breakfast service to in-house guests and visiting locals alike. With the capacity to welcome up to 750 guests within a 4-hour window during peak periods, it is a fast-paced, high-touchpoint environment known for its premium product and refined, anticipatory service.
Your Day to Day
· Lead and oversee the daily operations of Conservatory Restaurant, ensuring smooth service delivery and exceptional guest experiences.
· Directly manage a large team of service staff, chefs, and leaders, ensuring the team is motivated, trained, and performing at a high standard.
· Drive operational and financial performance, including managing costs, revenue generation, and achieving guest satisfaction metrics (particularly breakfast service scores).
· Coach, mentor, and develop your team through recruitment, onboarding, training, and leadership development to build the next generation of leaders.
· Ensure the consistent delivery of Forbes Travel Guide-inspired service excellence and anticipate guest needs throughout their experience.
· Collaborate with Sales, Commercial, Rooms Division, and wider hotel operations to ensure smooth coordination, group arrivals, and guest-specific needs.
· Maintain a close focus on quality control, ensuring the food and beverage offerings meet the highest standards.
· Drive initiatives to maximise revenue and efficiency while maintaining a balanced approach to guest satisfaction and operational excellence.
· Peripheral responsibility for In-Room Dining, overseeing the Assistant Manager, coaching, developing, and leading their growth to ensure consistency in service and operational efficiency across all touchpoints.
What We Need From You
· 3+ years of leadership experience in a high-volume, premium breakfast or restaurant environment
· Proven success managing large teams while driving exceptional guest satisfaction results
· Deep understanding and passion for service excellence, luxury guest interactions, and quality food & beverage delivery
· Strong commercial acumen including budgeting, rostering, and cost management
· Confident coaching and mentoring skills with a hands-on leadership style
· Familiarity with Forbes service standards and embedding luxury behaviours into the guest journey
· Excellent interpersonal, organisational, and communication skills
· Experience working with key internal stakeholders and managing large group dynamics
· NSW RSA certification
· Flexibility to work early mornings, weekends, and public holidays
· Full Australian working rights with no restrictions
What We Offer
· $85K per annum + Super + great team benefits
· Work in a supportive, high-performing team within a globally recognised luxury hotel brand
· Paid birthday leave, enhanced parental leave, and proactive health days
· An opportunity to lead a signature venue and make it your own
· Exceptional employee discounts at IHG Hotels worldwide for accommodation, dining, and more
· Access to a national employee benefits platform
· Career growth and room to grow within IHG Hotels & Resorts (6,300+ hotels globally)
If you’re ready to grow your leadership career and shape the future of luxury breakfast service in Sydney, we’d love to welcome you to InterContinental Sydney.
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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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