Join to apply for the Service Coordinator role at Care Connect - Community Care Provider
Introduction:
Care Connect is seeking a solution-focused and detail-oriented Service Coordinator to join our Out of Hospital Care team.
Service Coordinator - Out of Hospital Care
$73k + super + (NFP pre-tax savings up to $15,900) + meals & entertainment up to $2650
Full-time position until September 2025 (parental leave cover)
5 weeks' annual leave (pro rata)
Office located in Bella Vista
Hybrid working environment
About Us
As an industry-leading and dynamic care provider, Care Connect has delivered safe, effective, personal, and connected care to consumers since 1994. Our purpose is to enable people to live independently and safely at home and stay connected with their local communities. Visit www.careconnect.org.au for more information.
About The Role
The Service Coordinator provides administrative support and resolves client requests within applicable service levels. Requests are received through various sources including phone, email, and online portals.
This role supports hours of operation across NSW and involves:
Liaising with clients and service providers to coordinate and confirm services
Building and developing relationships with internal and external stakeholders
Maintaining client expectations by providing timely responses
Identifying and escalating client risks and wellbeing matters
Delivering an excellent client experience across Care Connect services
About You
You are a team player, enjoy helping others, handle a busy workload, and are eager to learn. You value respect and confidentiality, and embody our workplace values of Collaboration and Courage, Authenticity, Respect, and Excellence (CARE).
Prior experience with Aged Care services is preferred but not mandatory.
To succeed, you should have:
Qualification or formal training in Customer Service, Business Administration, or equivalent
At least 3 years' experience in a high-volume contact role if unqualified
Outstanding client coordination and customer service skills
Excellent interpersonal skills
Fast and accurate data entry skills
Experience in community/health sector (preferred)
Knowledge of community and healthcare resources (preferred)
Proficiency in Microsoft Office and ability to learn in-house systems
Applicants must have full Australian working rights, current Police & Working With Children Checks, and undergo psychometric assessment.
What’s in it for you?
We offer a salary of $73k (pro rata), with salary packaging benefits, flexible working, ongoing training, and wellbeing support including an Employee Assistance Program and discounted health insurance.
How to Apply
If interested, click Apply Now, attach your current resume, and stay updated on your application status.
Care Connect values diversity and is an inclusive employer. We encourage applications from First Nations peoples, culturally diverse backgrounds, LGBTQI+, mature aged, and people with disabilities.
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