Delivering Exceptional Customer Banking Services
The Retail Banking team is dedicated to providing a seamless banking experience to our customers. We strive to deliver market-leading products and services, leveraging cutting-edge technology to meet the evolving needs of our customers.
Our team members play a vital role in supporting our customers' overall banking needs, including home loans, business banking, and financial advice. They provide expert guidance on account maintenance, applications for credit products, and financial health checks.
We foster a risk-averse culture, encouraging our team members to problem-solve and provide effective solutions. Our goal is to educate and inform our customers about our in-branch technology and digital banking options.
Key Responsibilities:
• Provide in-depth conversations with customers to understand their banking needs and preferences.
• Support customers with account inquiries, maintenance, and applications for credit products.
• Conduct financial health checks to assess customers' financial needs and identify areas for improvement.
• Educate customers on our in-branch technology and digital banking options.
• Problem-solve and provide effective solutions while adhering to our risk management principles.