We are seeking a Client Services Administration Support! This is a casual position, SCHADS Level 3.3, paid at an hourly rate of $52.30, plus 12% superannuation.
About the role
We are seeking a Client Services Administration Support on a casual basis. The Client Services Administrator role is designed to provide essential administrative support to GenWest’s Integrated Family Violence programs. This role works alongside the Client Services Administrators, and reports into the Client Services Administration Coordinator. This team is responsible for delivering high-quality administrative services to staff, visitors, clients, and community members, including women and children experiencing family violence crises.
Key responsibilities:
•General reception duties including greeting staff/clients/visitors with empathy and compassion always, as well as reception administrative tasks such as responding to email enquiries, mailing, data entry, coordinating deliveries, and coordinating the visitor management system.
•Providing timely and quality administrative support to the teams within the Integrated Family Violence Services, and the broader GenWest team as required.
•Preparing and maintaining appropriate, accurate, and confidential client records on the SHIP database.
•Assisting teams with client referrals to motel bookings.
•Distribution and management of Material aid.
•Curating and updating the Resource Register in use by IFVS practitioners.
•Maintaining a clean and tidy Reception area and ordering office supplies.
•Supporting with booking venues for training and events, organising catering and other relevant services as required.
•Other ad-hoc duties as required.
About you
Essential
•Administrative and/or reception experience.
•Basic understanding of family violence and related areas (for example, child protection, AOD, mental health, and homelessness)
•High proficiency with Microsoft Office suite
•Excellent organisational, administration and time-management skills
•Well-developed conceptual, analytical and problem-solving skills
•Ability to foster positive working relationships and capacity to work as a member of a team
•Experience effectively managing competing priorities
•Proven experience in collaborating effectively within a team, cross-functional and with external agencies
•A valid Employee Working with Children’s Check
•Police check (and international police check if lived overseas for a year or more in the last 10 years)
•Current and valid Driver’s licence (proof required)
Desirable
•A minimum Certificate IV in Community Services or working towards tertiary qualification in a related discipline (i.e. social work, or psychology)
•Knowledge of SHIP database
•Administration and/or reception experience working within the community services sector or a not-for-profit setting.
We are actively hiring for this role; applications will close on 12 August 2025.
To apply, please click the Apply button.
Should you have any questions or queries please email recruitment@genwest.org.au.