About the Opportunity
* We are seeking a skilled and experienced professional to join our team as a Customer Service Officer.
* As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers across various channels.
* You will be the primary point of contact for our customers, handling queries, managing quotes, and following up on sales opportunities.
Your Key Responsibilities
* Customer Interaction: Engage with customers via phone, email, and other digital channels to provide timely and effective support.
* Sales Enablement: Follow up on quotations and inquiries to convert them into sales opportunities, driving revenue growth and business expansion.
* Relationship Building
: Nurture and grow business relationships with existing and potential customers, fostering long-term partnerships and loyalty.
* Customer Experience: Continuously improve the customer experience by analyzing feedback, implementing process improvements, and ensuring seamless service delivery.
* Operational Support: Assist with stock control and presentation of our retail space to maintain a high-quality customer environment.