Customer service consultant

About the opportunity

As a Customer Service Consultant, you'll be the voice and heart of our brand, engaging with customers across multiple channels from our Head Office in Warwick Farm.

Key Responsibilities

• Proven customer service experience with strong technical capability
• Positive, friendly approach with the ability to remain calm under pressure
• Confidently handle inbound calls and online service appointment enquiries
• Accurately create and manage service appointments within the database
• Monitor and action all correspondence in the department mailbox
• Conduct outbound calls/SMS and liaise with service and sales teams to support customers

About you

• Exceptional communication skills with a professional and confident telephone manner
• A proven customer service experience with the ability to engage a diverse range of customers
• A strong multitasking ability combined with high attention to detail
• Highly organised with the ability to manage competing priorities effectively
• A positive attitude with a commitment to delivering outstanding customer experiences
• Collaborative team player who thrives in a fast‐paced, busy environment

The benefits

• Join a growing ASX‐listed organisation and be part of an exciting phase of expansion and opportunity.
• Unlock access to hundreds of exclusive discounts through our rewards platform – including gym memberships, BUPA Private Health Insurance, the Samsung Partnership Program, retail offers, and special pricing on vehicles, parts, and servicing.
• Take advantage of paid parental leave to support you and your family when it matters most.
• Access our Employee Assistance Program (EAP) for confidential support and resources whenever you need them.
• Benefit from ongoing manufacturer‐led and internal training to accelerate your professional growth.

Peter Warren Automotive Holdings is one of Australia's largest multi‐franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2,000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

If you think this role is right for you, apply today by completing our online application and don't miss out on a great opportunity!