Technical IT Support Officer
Western Suburb, Melbourne VIC | Full-Time | Office Based
An excellent opportunity is available for a motivated and customer-focused Technical IT Support Officer to join a growing technology business based in Melbourne. This role is ideal for someone with 2–3 years of IT support experience who is looking to further develop their technical skills within a supportive small team environment. The business values attitude, initiative, communication skills, and a willingness to learn just as much as technical ability.
You will receive ongoing training and mentoring while working across a range of hardware, software, and cloud-based technology solutions supporting clients both locally and internationally.
Key Responsibilities
* Provide Level 1 & Level 2 technical support to customers and reseller partners
* Troubleshoot hardware, software, networking, and cloud-based application issues
* Log and manage support tickets through to resolution
* Configure and deploy hardware and software solutions
* Test hardware devices prior to dispatch
* Configure mobile applications and devices
* Liaise with software vendors and developers to resolve technical issues
* Deliver customer onboarding and product training
* Assist with internal IT systems, backups, and network monitoring
* Occasional customer site visits for support and training
Skills & Experience
* Diploma or Degree in IT, Computer Science, Business Systems, or similar
* 2–3 years' experience in a Help Desk, Service Desk, or Technical Support role
* Experience supporting Windows environments and Microsoft Servers
* Knowledge of Microsoft 365, Exchange, and Active Directory advantageous
* Understanding of networking concepts including VPNs, firewalls, and port forwarding
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service skills
* Positive attitude with a willingness to learn and grow in the role
* Ability to work independently and collaboratively within a small team
* Full unrestricted Australian working rights are essential
What's on Offer
* Supportive team environment with direct mentoring
* Ongoing technical and product training
* Opportunity to build long-term technical skills
* Stable full-time position within a growing business
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