ICT Principal Business Partner, Office of Registrar General (ORG) Clerk Grade 11/12 Salary range $149,739 - $173,174 per annum plus super Ongoing opportunity-based Sydney, McKell Building About the role We have an opportunity for an ICT Business Partner to join our Regulation, Compliance & IT team at the Office of the Registrar General (ORG)). Reporting to the Director, Regulation & Compliance, the ICT Business Partner will join a friendly team in a fast-paced environment. The ICT Business Partner advises and assists ORG to oversee technology matters in the land titles system, particularly as they relate to the private operator of the NSW land titles registry and electronic lodgment network operators (ELNOs). A key part of the ICT Business Partner’s role is to liaise closely with the Department of Customer Service ICT and Cybersecurity teams and other IT specialists in order to deliver effective oversight of ORG’s regulated entities in relation to technology matters. The right applicant will be a team player and adept at building relationships within government, responding to the needs of stakeholders, being comfortable with ambiguity and working with others to develop and drive innovative solutions. About us ORG is responsible for ensuring the integrity of the NSW land title system. It regulates the concession of NSW’s land titles registry and oversees providers of electronic conveyancing services in NSW. The Regulation, Compliance & IT team is responsible for operationalising the concession arrangements, managing governance and reporting as well as advising on strategic issues. The team is also responsible for regulating ELNOs in NSW, advising the Registrar General on the relevant legislation, operating requirements and NSW licence conditions and working with representatives from other States and Territories as part of this national reform. About you To be successful in this role you will have a background in technology (qualifications in IT or technology discipline preferred). ORG is looking for someone with excellent technology skills, who has experience delivering complex projects, with great ideas on effective regulatory oversight and is passionate about digital reforms. Key Selection Criteria The ability to analyse and evaluate technology systems, processes and plans Rigorous project management skills, to set priorities, manage multiple stakeholders and deliver work within set timeframes Working knowledge of digital reforms or ability to acquire a working knowledge rapidly Strong communication and negotiation skills The ability to work with a high level of autonomy. What we need from you To start your journey towards becoming our ICT Business Partner please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. For any enquiries regarding recruitment, please contact Sarita Walpola | Director Regulation & Compliance at sarita.walpola@customerservice.nsw.gov.au Click Here to access the Role Description. For enquiries relating to recruitment please contact Sandy Anderson via sandy.anderson@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 12th January 10am 2026 Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact sandy.anderson@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process