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Are you passionate about making a meaningful difference in the lives of people experiencing crisis? We are looking for After-Hours Crisis Support Practitioners to be based in our Albury office on Wiradjuri Country. We have full time and part time positions available.
About the Role
Our After-Hours Crisis Support Practitioners work with approved referrers (Hospitals, Acute mental health units, Police, Ambulance and Justice officers), NDIS participants and their networks to ensure positive and continuing care in crisis events. This Nation-wide service is the only of its kind in Australia.
Between 5pm-9am Practitioners are working through often complex crisis on the behalf of NDIS participants. This is an on-call service, but you are never alone. Your peers are rostered on with you and there is always access to practice and clinical support as you work to coordinate supports for individuals.
Between 9am-5pm Practitioners engage and educate with stakeholders, approved referrers - Hospitals, Acute Mental Health Units, Police, Ambulance and Justice Officers to support the successful use of the service. This work is the forward-facing component of the service which supports the priority focus of the After-Hours Crisis support.
Full responsibilities of this role may be viewed on the Position Description found at marathonhealth.com.au/jobs/r25119
About you
You are flexible, this is an after-hours role with night, weekend and National public holiday requirements. Employment will require availability for a 6-week rotating roster.
Have the ability to maintain calm under pressure, dealing with a variety of referrers and people with a disability in a variety of crisis.
Have a demonstrated high standard of interpersonal and communication skills and active listening skills.
Be able to establish and maintain effective working relationships.
Have sound computer skills and willingness to adapt to new software applications.
Have the ability to see a problem, design a solution, propose the best approach and negotiate for the best outcome for the person with disability.
Maintain Stakeholder focus throughout all interactions in all aspects service provision.
To be a collaborative and supportive team player.
Have the ability to create a positive (and fun) connection within all levels and aspects of our service.
About our benefits
Working for a values driven organisation that is inclusive, innovative and prioritises employee satisfaction.
Access to Salary Packaging options to increase your take home pay
Five weeks annual leave per year plus extra leave over Christmas
Access to an annual Professional Development and Well-being allowance.
Retail discounts through our employee savings program – make savings on your everyday costs like groceries and petrol
Opportunity for career growth and development.
Commitment to Cultural Safety : We're committed to creating a safe, inclusive environment that celebrates your culture. You can access our Innovate RAP through this link:
We were nominated as a Finalist for the 2023 Rural/Remote Health Employer of the Year Award, and we won the Outstanding Community Organisation category at the 2024 Western NSW Business Awards. There is no better reason to join our team today
Upload your current Resume/CV and a Cover Letter outlining your suitability for the role.
Applications will be reviewed from the 5th January 2026 with applications closing on 16 January 2026 .
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Are you available to work on a rotating roster?
Marathon Health is a not-for-profit, registered charity with a vision of empowering communities to thrive through equitable health and wellbeing. We're passionate advocates for equal access to quality health services for people wherever they choose to live. Our staff represent some of the best in their field and pride themselves on making a difference.
We foster an environment of continuous education and exploring staff projects, to ensure our team can meet the needs of the communities we work in. Whether it's our corporate teams or our front line clinicians we share the same values, mission, vision and purpose – enabling country communities to thrive through improved health and wellbeing.
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