We are looking for a motivated individual to join our fast paced team at Burnie 4x4 and CFMOTO Burnie.
Sales representatives have a vital role in delivering high level customer service, supporting retail operations and contributing to sales targets.
As a first point of contact for customers Sales representatives need friendly and welcoming communication skills, ability to retain product knowledge, and a passion for 4wd camping and outdoor adventure culture.
KEY RESPONSIBILITIES:
Customer Service & Sales
- Greet customers warmly and identify their needs
- Provide accurate product advice and recommend suitable solutions
- upsell and cross-sell complementary products/services where possible
- correctly and efficiently process sales orders/invoices/purchase orders through the POS system
- Follow up on customer enquiries, quotes and special orders in a timely manner
- Work closely with workshop team and manager to book in customer jobs
- Communicate clearly with customers regarding booking day/time reminders and pricing
Product Knowledge
- Stay up to date with the latest product releases
- Understand features, benefits, pricing and warranties across multiple brands
- Communicate confidently about product comparisons and alternatives
- Attend any product training sessions or supplier demonstrations as required
Store Presentation & Merchandising
- Ensure shelves are stocked, clean and attractively presented
- Set up and maintain promotional displays and signage
- Assist with unpacking deliveries and pricing new stock
- Keep showroom areas clean, free of empty boxes, clutter, or trip hazards to ensure it is customer ready at all times
Stock & Inventory Support
- Monitor stock levels ongoing and notify manager of low or fast-moving items
- Accept deliveries of items, check order is correct, counted, and supplier invoice pricing is correct
- Sign off on invoices received ready to be processed, noting which customer it is for
- Cross reference sales orders to stock arrival, notify customers in a timely manner
- Assist with stocktakes, rolling stock management and stockroom organisation
- Process returns, warranty claims and faulty stock under guidance of manager
Teamwork and Professionalism
- Work closely with store manager and other team members to meet store goals
- Help out within any area of the business as required including workshop fitting
- Attend staff meetings and contribute ideas and efficiencies
- Contribute to a supportive and positive team culture
- Communicate clearly and respectfully with customers and colleagues
- Maintain punctuality, reliability and tidy professional appearance
- Take pride in delivering high-quality work that reflects the stores reputation
KEY PERFORMANCE INDICATORS:
Customer satisfaction and positive feedback
Contribution to sales targets
Accuracy and efficiency at point of sale
Attendance and reliability
Product knowledge
Contribution to the team
Job Type: Full-time
Pay: From $33.00 per hour
Expected hours: 40 per week
Work Location: In person