Who is Audika?
Audika is part of Demant, a world‐leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide, the group employs more than 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics that provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
About the role
Client Services Officer is a pivotal role that contributes to clinic performance and enhances our customers' experience. We are looking for a compassionate, process‐oriented and purpose‐driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.
This is a permanent part‐time role: 2–3 days per week, Monday‐Friday, 8:30am‐4:30pm, no weekends.
Client services officers will collaborate with clinicians and hearing technicians (where applicable) to provide quality hearing health care outcomes for all clients. You will learn about our products, services, competitive advantages and government funding programs, and then apply tailored client‐specific sales strategies to ensure they get the best possible solutions.
Job Responsibilities
* Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
* Manage client appointments via phone, email and the booking system, confidently navigating multiple systems.
* Provide basic hearing‐device support – cleaning, battery replacement and Bluetooth pairing (training provided).
* Contribute to community engagement, including site visits, promotional activities and expos.
* Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
* Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians and other internal stakeholders.
What's in it for you
* Permanent part‐time role in an established global organisation.
* Performance incentives.
* Supportive hearing care team.
* Professional development through a clear career path and professional training.
* MyRewards program – discounts at more than 300 retailers and services across Australia.
* Online Wellbeing centre – platform offering activities, workouts, meditation, nutritional and financial advice to support a healthier life.
* Employee Assistance Program.
* Birthday and Christmas gifts.
You'll be successful in this role if you have
* Previous administration and/or customer service experience in retail, hearing care services, pharmacy or allied health.
* Experience working with an older demographic (preferred).
* Strong interpersonal communication skills and empathy for clients to support their hearing journey.
* Strong computer skills are an advantage, but not essential – we welcome applicants willing to learn.
* Flexibility including the ability to pick up additional shifts at short notice to cover planned and unplanned leave.
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