* Responsibilities:
* Lead and manage the team of residential care staff to achieve optimum service delivery and ensure quality person-centered services are provided across high care and dementia areas in a timely, efficient, effective and consistent manner and in accordance with the Aged Care Standards and RAAFA policies and procedures.
* Be accountable for monitoring performance and supporting the site in ensuring staffing occupancy and care funding targets are achieved.
* At all times reflect the values of the organisation.
* Ensure consistent and high-quality care and services are delivered through the current care models.
* Work in partnership with the General Manager Residential Care to ensure all aspects of the budget are monitored.
* Continue to maintain relationships and network with external parties to promote RAAFA services and identify opportunities for growth.
* Respond to and ensure complaints are handled in a professional, timely and effective manner to ensure a satisfactory resolution.
* Contribute to operational plans that align with RAAFA's strategic objectives as required.