*About the Role:*
This is an exciting opportunity for a proactive Customer Service Officer to join a high-performing Customer Services team. You will be the primary point of contact for customers, ensuring every enquiry, whether via phone, email, or CRM is handled efficiently, professionally, and with a customer-first approach. Your role will be crucial in maintaining seamless order processing, supporting internal teams, and delivering a consistently outstanding customer experience. This position offers variety, responsibility, and the chance to make a real impact on customer satisfaction.
Key Responsibilities:
* Provide a 'one-stop shop' for customer enquiries relating to fuel and lubricant orders, delivery ETAs, card requests, account administration, and general information.
* Process payments, including pre-authorisations for credit card COD customers.
* Respond to emails from shared inboxes and maintain accurate customer communications in the CRM system.
* Scan, process, and manage daily driver documentation.
* Support Sales and Operations teams with enquiries, delivery scheduling, and new customer setups.
* Maintain a proactive approach to health and safety in line with company policies.
* Assist with audits, special projects, and cover other team functions when required.
Skills & Experience:
* Previous experience in customer service or a call-centre environment.
* Strong administrative skills with attention to detail.
* Excellent written and verbal communication skills.
* Comfortable managing multiple enquiries and stakeholders simultaneously.
* Proactive, customer-focused, and calm under pressure.
* Experience using CRM systems or SAP is highly desirable.
About the Company:
This is a leading player in the energy and fuels sector, recognised for its reliable service, innovative solutions, and supportive workplace culture. The company values collaboration, efficiency, and a customer-focused mindset, providing an environment where employees can grow, develop new skills, and contribute to delivering excellence every day. This role offers the chance to join a respected team with a strong reputation for service quality.