We are looking for a highly motivated and experienced professional to join our vehicle returns team as a Customer Service Agent. This is an exciting opportunity to work in a fast-paced environment where the customer is at the center of everything we do.
Job Description
This role involves providing world-class customer service throughout the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience. You will be responsible for maintaining excellence in customer service and damage standards, achieving all Key Performance Indicators (KPIs) in these areas.
Key Responsibilities
* Work closely with all staff to ensure vehicles are received and returned in a timely manner.
* Maintain high standards of customer service and damage prevention.
* Complete all administration accurately according to operating procedures.
* Process workshop vehicles following operating procedures.
Requirements
To succeed in this role, you will need:
* A full, valid, clean driving license with at least 4 years of driving experience.
* Excellent communication and face-to-face interpersonal skills.
* Ability to work as part of a team in a fast-paced environment.
* Flexibility in working hours, including availability during days, evenings, and weekends, with various shift options.
* Car rental/sales experience is desirable but not essential; training will be provided.
What We Offer
As a valued member of our team, you can expect:
* Competitive basic salary.
* Starting on 6 weeks holiday (including bank holidays), increasing with length of service.
* Pension and life insurance scheme.
* Enhanced maternity and adoption leave (subject to service and earning qualifications).
* Discounted car hire rates across our network.
* 20% discount on EE mobile phone contracts.*
* Discounted hotel rates through the Accor Group after 12 months service.*
* Cycle2Work.*
* Free annual eye tests.
* Confidential legal and support services through BUPA.
* Career progression and development opportunities.
About Us
We are a global leader with 75 years of expertise in mobility services, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. Our mission is to provide individuals and businesses with a wide range of rental solutions.