Responsibilities
- Help guests – ensure they are greeted upon arrival and interact effectively. You’ll be happy to help if a guest needs directions, facilities explained or something as simple as a toothbrush.
- Ensure that final readings of restaurants and other outlets are taken and balance those readings with the hotel’s property management system.
- Ensure all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop‑safe.
- Prepare the revenue journal correctly.
- Post all daily room charges to the guest ledger and ensure that all are correct.
- Support in identification of hazards, evaluation of risks, and design and implementation of hazard control measures.
- Schedule time for the undertaking of training and other safety tasks.
- Prepare and deliver any room service orders received overnight.
- Balance the revenue journal with room sales recapitulation done by the Night Manager (room revenue and occupancy).
- Summarize all officer checks to be signed by the Finance Manager.
- Settle all credit cards and balances.
- Summarize all adjustments or rebates to be signed by the Finance Manager and/or General Manager.
- Reconcile the guest ledger on a daily basis and reconcile the total to the Front Office.
- Adhere to all CSA responsibilities and accountabilities.
- Undertake practical measures to identify, assess, control, train and monitor workplace risks to health & safety for staff and guests.
- Prepare the daily briefing sheet used hotel‑wide as a communication tool for what is happening around the hotel.
Qualifications & Requirements
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proven communication skills across phone, email & face‑to‑face style interactions.
- Proficient in the use of Microsoft Office and Opera.
- South Australian Responsible Service of Alcohol certificate.
- Proactive approach, with strong drive for team results and a track record of achievement.
- Problem‑solving and organizational abilities.
- Flexible work approach.
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent preferred.
- A team player, able to work in a fast‑paced setting and prioritise one’s own workload as well as jump in and help colleagues as needed.
About Crowne Plaza
Join Crowne Plaza, one of the largest and best‑loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections.
We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans, not nameless guests or colleagues, it is still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience.
The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don’t quite meet every single requirement, but still believe you’re a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
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