Join a Leading Australian Health Insurance Provider – Make a Real Impact! Are you passionate about delivering exceptional customer experiences? We are looking for Multiple Customer Service Consultants to join our team, supporting members of a respected Australian health insurance provider during the premium rate review period.
If you have phone-based experience in Insurance, Energy or similar complex environments and love helping people, this is your chance to shine!
Why You'll Love This Role
* Be the Difference: Help members make informed decisions during a critical time.
* Comprehensive Training: Enjoy 6 weeks of paid training to set you up for success.
* Flexibility: Work from home with dedicated support from an experienced team.
* Career Growth: Access to learning and build valuable skills for your future.
What You'll Do
* Handle inbound enquiries from existing members during the rate review period.
* Provide clear, empathetic guidance to help customers understand their options.
* Apply your training to deliver exceptional service every time.
What We're Looking For
* Call centre or strong customer service background is highly regarded
* Confident communicator with strong listening and empathy skills
* Comfortable in fast-paced, KPI-driven environments
* High attention to detail and ability to follow structured processes
* Tech-savvy and able to navigate multiple systems
* A stable NBN internet connection & WFH Office setup
* To be successful, you must complete and be cleared through a full police check and professional work references
Ready to Make an Impact?
* Temporary opportunities with the potential for a permanent role
* Commence Monday, 19 January 2026
* Availability to work full time hours Monday to Friday, 8:30 AM – 6 PM AEDST (no weekends).
* This role is open to candidates located in VIC, NSW, QLD, SA, or similar
Apply now and join a team that values your skills and supports your growth. For questions, contact the DFP Contact Centre team at 03 8632 9900. Only applications submitted through job boards will be accepted.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
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