Discover the art of hospitality as a Night Manager at our premium hotel.
Job Description:
A night manager is responsible for overseeing hotel operations during overnight shifts, acting as duty manager. This involves managing late arrivals, early departures, and guest inquiries with professionalism. Ensuring safety, security, and emergency procedures are followed is also a crucial part of this role. Conducting nightly audits and preparing operational reports are essential tasks that require attention to detail and a proactive approach to problem-solving.
Required Skills and Qualifications:
* Delivering exceptional guest service and upholding operational excellence is paramount in this role.
* A warm, energetic, and team-oriented attitude, with a genuine enthusiasm for connecting with guests and listening to their stories, is highly valued.
* Diplomatic and well-tempered individuals, who can calmly manage challenging situations and resolve guest concerns with professionalism and empathy, are ideal candidates.
* Outstanding communication skills – both written and verbal – are essential for success in this position.
* Strong cultural awareness and the ability to work effectively within a diverse team, aligned with our purpose of connecting cultures with heartfelt care, is highly regarded.
Career Growth:
We offer opportunities for professional growth and development, including training programs and mentorship initiatives. Our team is committed to excellence and connection, and we are passionate about delivering memorable guest experiences through innovation, warmth, and attention to detail.