Job Description This is a technical delivery position based in Canberra. As a technical member of Oracle's Customer Success Services (CSS) Delivery organisation, providing technical delivery for the successful delivery, implementation, and support of complex Oracle solutions. The primary focus of the role is to be a customer facing technical advocate with the customer's IT staff. Responsible for providing proactive support services for Oracle products, thus assisting with the ROI the customer is expecting and assuring the highest level of customer satisfaction. The person is expected to be highly skilled in solving complex (and often previously unknown) critical customer issues. Candidate should have strong interpersonal skills and a proven capability to build effective relationships with customer technical resources and management. They are expected to work with a high level of autonomy while reporting to management on customer status and technical matters on a regular basis. This role is to provide Database Platform management support to customers covering the following areas: - Provide incident resolution, problem identification and resolution activities. - Provide guidance on proactive problem avoidance activities. - Provide best practice design, installation, and configuration advice for Database Platform deployment and management. - Knowledge transfer on effective engagement with Oracle Support processes and procedures. - Mentor and provide knowledge transfer to customer staff. - Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution). Responsibilities This role is to provide Database Platform management support to customers covering the following areas: - Provide incident resolution, problem identification and resolution activities. - Provide guidance on proactive problem avoidance activities. - Provide best practice design, installation, and configuration advice for Database Platform deployment and management. - Knowledge transfer on effective engagement with Oracle Support processes and procedures. - Mentor and provide knowledge transfer to customer staff. - Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution). Skills and Competencies: - Database products covering - Backup and recovery - Performance tuning - Security - RAC - Disaster recovery - Architecture skills with - High Availability - Maximum Availability - Engineered Systems (advantageous) - Understanding of ITIL processes - Provide technical assistance to Oracle's Project Managers in developing implementation and deployment strategies for solutions - Assist with the management and resolution of technical issues arising from solution implementations - Display high levels of energy and drive with strong business acumen, process orientation and excellent verbal and written communication skills - Works with limited supervision in conducting assessments and analysis of technical problems and provides recommendations for resolution or corrective action - Ability to prioritise workload to meet deadlines - AGSVA security clearance to TSPV level. LI-DNI Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.