Business Analyst
* Join the world's largest privately owned insurance broker
* Advance your career in technology and insurance by collaborating with talented teams across the globe
* Report directly to the Chief Information Officer
As a Business Analyst, you will play a critical role in enabling Lockton's technology strategy across the Pacific region. You will work closely with stakeholders across the organisation to analyse business needs, define clear and actionable requirements, and support the successful delivery of technology-enabled solutions. You will contribute to process improvement, change adoption, vendor engagement, and continuous improvement initiatives that deliver measurable business value.
Working at Lockton is an exciting chance to be a part of a vision and growth which leads to results. Our flat structure allows anyone to raise ideas and think creatively, we are all about creating a culture where people feel valued and cared for. If this sounds like an environment you'd enjoy, we have an excellent opportunity for someone to join our team as a Business Analyst in our Sydney office.
What will you be doing? Requirements & Analysis
* Lead requirements gathering through workshops, interviews, and process analysis
* Document current (\"as-is\") and future (\"to-be\") business processes
* Analyse business problems and identify solutions that deliver measurable value
* Translate business needs into clear functional and non-functional requirements
* Define business rules, system interactions, and dependencies
Project Delivery Support
* Support project managers and delivery teams across all project phases
* Assist with scope definition, feasibility assessments, and project planning
* Develop user stories, acceptance criteria, and supporting documentation
* Support testing activities, including UAT coordination and defect triage
Stakeholder & Vendor Management
* Build strong relationships with internal stakeholders and subject matter experts across the region and globally
* Facilitate workshops to validate requirements and solution options
* Support vendor engagement activities, including evaluation and onboarding
* Communicate effectively with both technical and non-technical audiences
Change, Risk & Continuous Improvement
* Contribute to change impact assessments, communications, and training materials
* Support rollout activities and post go-live stabilisation
* Ensure alignment with architecture standards, policies, risk frameworks, and compliance requirements
* Identify opportunities for process optimisation, automation, and platform enhancement
You will need the following experience and qualifications:
* Tertiary qualification in Business, IT, Information Systems, or a related discipline
* 3–5 years' experience in a Business Analyst role from an insurance, broking, or financial services company is essential
* Exposure to environments within technology, digital, or transformation environments is desirable
* Strong experience documenting requirements, use cases, user stories, and process maps
* Solid understanding of Agile and Waterfall delivery methodologies
* Experience working with vendors and technical delivery teams
* Understanding of data models, reporting, and analytics concepts (SQL skills desirable)
* Proficiency with Microsoft 365 and process mapping tools (e.g. Visio, Miro)
* Excellent analytical, problem-solving, communication, and stakeholder management skills
We offer:
* Join us in an agile/hybrid work environment that promotes flexibility and work-life balance.
* We prioritise your professional growth with training and development opportunities at all levels. Benefit from our 10-week mentoring program for guidance and support to excel in your role.
* Your well-being matters. Enjoy discounted corporate private health insurance, a complimentary flu vaccination program. Our Salary Continuance insurance provides financial protection for you and your family in case of illness or injury.
* Take time for yourself. We offer extra paid summer and winter days to focus on your wellness and recharge.
* We value your contributions and offer competitive remuneration packages. Be recognized for your hard work through our reward and recognition schemes.
* Family comes first. Enjoy paid parental leave and contribute to your community with our paid volunteer leave.
* Your mental well-being is important. Our employee assistance program provides coaching and counselling services.
* Join our inclusive culture. Engage with our Wellness, Diversity, Equity & Inclusion, and CSR Associate Resource Groups to participate in initiatives aligned with your passions and values.
About Lockton
Lockton has grown to become the world's largest privately owned insurance broker. Certified as a Great Place to Work in Australia and featured on the Top 50 Workplaces for Women, our structure and unique culture empowers Associates to make decisions and influence the direction of the business.
With top-tier mentors and a 98% client retention rate in Australia, we employ some of the best and brightest minds in the risk and insurance industry.
The insurance industry isn't going anywhere. It's stable. It's secure. Over 300 Associates help organisations every-day to drive profitability over the long-term and become more resilient.
To learn more about us, please visit global.lockton.com.
How to apply:
If you're enthusiastic about the role and believe you would be a great fit, we encourage you to apply, even if your experience doesn't align perfectly with all the requirements. Your unique perspective and skills are valuable to us. Please click \"apply\" and submit your CV along with a detailed cover letter explaining why this job caught your attention and how your abilities and experience make you suitable for the role.
Lockton is committed to equal opportunity employment. We value diverse perspectives and contributions from all our associates. We strongly encourage applications from individuals of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, individuals with disabilities, women, and those from culturally or linguistically diverse backgrounds.
**We do not accept speculative CVs from recruitment agencies and will not be liable for any fees associated with unsolicited submissions.**
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