Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Role Overview
As the Analyst, Identity Fraud Services, you will be part of the Identity Fraud Services team that's doubling down on customer obsession. Identity Fraud Services is responsible for the investigation and management of identity fraud. This involves assessing alerts and gathering evidence to protect customers and the organisation from application and merchant onboarding fraud. The team is responsible for investigation of NAB unsecured and secured lending and transactional applications.
Your Responsibilities
* Investigating identity fraud across unsecured and secured lending, business lending and transactional applications
* Assessing alerts, conducting follow‐up inquiries, and gathering supporting evidence
* Managing both first‐party and third‐party fraud events
* Ensuring all actions comply with internal policies, external legislation, and regulatory requirements
* Maintaining accurate records and documenting all investigations and interactions
* Escalating issues, breaches, or risks appropriately and in a timely manner
* Working collaboratively with service leads and broader Fraud Operations teams to uplift standards and best practices
Qualifications
* Existing experience in fraud, financial crime, or the anti‐crime industry
* Strong investigation and analytical skills with high attention to detail
* Comfortable working in complex environments and quickly learning unfamiliar business areas
* Experience with application assessments or loan approvals is advantageous
EEO Statement
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
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