Company Description
Work your Way to Sydney! We are seeking an enthusiastic and dedicated PartTime Reservations Agent who has experience in a similar role or on a hotel reception desk to join our Portfolio team. Reporting directly to the Portfolio Reservations Manager, you will be based at Pullman Sydney Hyde Park and assist in centrally managing the Reservations for a Portfolio of 4 key Accor properties across Sydney, Melbourne and Brisbane. This role will be approximately 30 hours per fortnight.
Job Description
Use of the hotel PMS to process and input all reservations types within the same working day
Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
Ensuring accurate data is recorded for all reservations
Upkeep of all reservation records
Ensuring timely communication with guests in line with company policy and procedure
Maintain a positive selling approach to maximise yield in both occupancy and rates
Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
About you
Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
Have a strong sales focus and the ability to upsell the hotel features
Sound Knowledge & application of OPERA
High level of attention to detail
Team player with high level of initiative & the ability to work autonomously
Excellent written and verbal communication skills
Intermediate knowledge & application of Microsoft packages & PC usage
Exceptional organisational & time management skills
Loves a challenge and can work in a high pressure environment
Qualifications
Excellent communication skills, both verbal and written.
Well-presented with a natural ability to build rapport both in person and over the telephone.
Ability to work under pressure, and think on your feet.
Self-motivated and energetic, with positive and professional attitude.
Time management skills with the ability to multi-task.
Service oriented with an eye for detail.
Additional Information
At Accor, we are committed to ensuring our people feel welcome and feel valued by creating an inclusive and supportive environment. We offer:
A fun, diverse & inclusive culture where we value you being the Real Deal.
Career progression opportunities as far as the eye can see.
Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality advantages.
A team that is all about development, giving you endless opportunities to grow and progress in your career.
You must have valid and current working rights in Australia.
If this sounds like your next step, please apply today to see where a conversation could take you. We can\'t wait to hear from you!
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📌 Reservations Agent
🏢 Accor Hotels
📍 Sydney