Join to apply for the Software Support Specialist - ANZ role at Elekta
Join to apply for the Software Support Specialist - ANZ role at Elekta
* Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers.
* Maintain knowledge of current and past Elekta Software products
* Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
* Excellent verbal and written communication skills
* Provide Technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software application.
* Provide Technical/analytical skills relating to the software and its integration with Microsoft server/workstation operating systems Citrix and Cloud solutions.
* Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
* Participate actively in supporting and training new staff and others as required.
* Work on “complex problems” where analysis of situations or data requires an in-depth evaluation of various factors.
* Work with internal teams, including Applications and Escalations teams, to resolve customer issues.
* Initiates and actively pursues projects (as required)
* Provide on-site Applications Support on Elekta Software and Oncology solution for Upgrades, migrations, etc
* HL7/ESI support and troubleshooting.
* Other duties as assigned or requested.
* Some travel is required to customer sites and conferences.
Responsibilities
* Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers.
* Maintain knowledge of current and past Elekta Software products
* Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
* Excellent verbal and written communication skills
* Provide Technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software application.
* Provide Technical/analytical skills relating to the software and its integration with Microsoft server/workstation operating systems Citrix and Cloud solutions.
* Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
* Participate actively in supporting and training new staff and others as required.
* Work on “complex problems” where analysis of situations or data requires an in-depth evaluation of various factors.
* Work with internal teams, including Applications and Escalations teams, to resolve customer issues.
* Initiates and actively pursues projects (as required)
* Provide on-site Applications Support on Elekta Software and Oncology solution for Upgrades, migrations, etc
* HL7/ESI support and troubleshooting.
* Other duties as assigned or requested.
* Some travel is required to customer sites and conferences.
Relevant Knowledge, Skills And Competencies -
* Bachelor’s Degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics or IT-related fields
* Minimum 3 years working in the Oncology Field within a Hospital or Cancer Centre setting
* Strong verbal and written communication skills
* Strong technical skills (PC/Network Computing and Operating Systems)
* Strong presentation skills (ability to communicate effectively to a group)
* Ability to effectively interact with customers (via phone and face-to-face)
* Highly motivated, results-oriented and able to work independently
* Strong Problem-Solving skills with the ability to work under pressure
* Familiarity with the curriculum development process and educational methodology
* Preferred experience with at least one of the following Elekta products: Elekta ONE Oncology (MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco) and Elekta Treatment Delivery Systems
* Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Salesforce
* Familiarity/experience with
o Microsoft desktop and server operating systems
o Microsoft SQL Server
o Citrix and related infrastructure and administration
o Cloud-based Solutions
o HL7 messaging/ESI
* Willingness to travel
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Hospitals and Health Care, IT Services and IT Consulting, and Software Development
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