Join the Nova Pacific Group, the team behind the renowned Iririki Island Resort in Vanuatu & Beachcomber in Fiji, as we continue to elevate our presence across the Pacific.
We are looking for a FOH Manager to join our team at our NEW property in Cairns. With the group undergoing significant growth and innovation, this is a rare opportunity to join our team in Cairns and then be open to relocation throughout Australia the Pacific.
$110,000 package - $80,000 per annum salary, $25,000 towards a free onsite accommodation and monthly bonuses based off KPIS.
Tasks & responsibilities
* Manage daily operations within each department of the hotel, including Front Office, Housekeeping and Maintenance, providing effective leadership, guidance and communication
* Manage the operational performance of the hotel through meeting and exceeding set budgetary requirements.
* Maintain strong working relationships with the Directors and stakeholders and ensure open lines of communication are maintained.
* Manage performance of Employees, Co-ordinate recruitment, induction, training & development of staff with the ability to provide regular feedback to management.
* Manage and resolve guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction.
* Regularly monitor and report upon the hotel’s financial performance against the operational budget to achieve annual set targets.
* Ensure hotel is compliant with all company guidelines, as well as federal, state and local laws including WH&S, licensing, fire regulations and essential services.
Qualifications & Requirement's
* MUST HAVE experience in Managerial position in similar role/industry
* Experience using RMS will be highly regarded
* Must be able to live on site and understands the commitment of being an onsite manager
* Open to relocation within Australia and the Pacific Islands
* Great with people and ability to build rapport easily
* Passionate and motivated to succeed
Benefits
* Be part of a growing business with opportunities for advancement
* Accommodation included within remuneration
* Opportunities to advance within a growing company