Job Summary
The Technical Support Lead is responsible for providing high-quality technical support to staff and students across the organization. This role requires strong leadership and management skills, as well as excellent communication and problem-solving abilities.
This position oversees the daily operations of the service delivery function, ensuring timely and effective technical support to our customers.
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About the Role
The Technical Support Lead will be responsible for leading and managing a team of Technical Support Officers, providing guidance and direction to ensure the provision of excellent customer service.
This role involves working closely with the Service Delivery Manager to identify areas for improvement and implement changes to enhance the overall service delivery experience.
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Key Responsibilities
* Provide technical support to staff and students across the organization
* Lead and manage a team of Technical Support Officers
* Oversee the daily operations of the service delivery function
* Identify areas for improvement and implement changes to enhance the service delivery experience
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Requirements
* Diploma or similar certification in Information Technology or equivalent industry experience
* Current ITIL Foundation certification
* Willingness to become certified in MS-900, AZ-900, and SC-900 Microsoft Certifications
* Working with Vulnerable People (WWVP) and Working with Children's Check (WWCC) registrations
* Driver's Licence
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Benefits
* Attractive remuneration package
* Access to salary packaging, including novated leasing
* 24 weeks of paid parental leave (maternity/adoption)
* Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)
* Support for professional development and study opportunities
* Access to our People Wellbeing Program, Flourish