Your day-to-day:
* Help guests - ensure guests are greeted upon arrival and make time to interact effectively. You'll be happy to help if a guest needs directions, facilities explained or something as simple as a toothbrush.
* Ensures that final readings of restaurants and other outlets are taken and balances those readings with the hotel's property management system.
* Ensures all receipts for the shift are properly recorded, balanced and deposited in the hotel's drop-safe.
* Prepares revenue journal correctly.
* Posts all daily room charges to guest ledger and ensures that all are correct.
* Supports identification of hazards, evaluates risks, and designs and implements hazard control measures.
* Schedules time for undertaking training and other safety tasks.
* Prepares and delivers any room service orders received overnight.
* Balances the revenue journal with rooms sales recapitulation done by the Night Manager (room revenue and occupancy).
* Summarizes all officer checks to be signed by the Finance Manager.
* Settles all credit cards and balances.
* Summarizes all adjustments or rebates to be signed by the Finance Manager and/or General Manager.
* Reconciles guest ledger on a daily basis and reconciles the total to the Front Office.
* Adhere To All CSA Responsibilities And Accountabilities.
* Undertakes all practical measures to identify, assess, control, train and monitor workplace risks to health & safety for staff and guests.
* Prepares daily briefing sheet which is used hotel-wide as a communication tool for what is happening around the hotel.
What we need from you:
* Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
* Proven communication skills across phone, email & face-to-face style interactions.
* Proficient in the use of Microsoft Office and Opera.
* South Australian Responsible Service of Alcohol certificate.
* Proactive approach, with strong drive for team results and a track record of achievement.
* Problem solving and organizational abilities.
* Flexible work approach.
* Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent preferred.
* A team player, ability to work in a fast paced environment and prioritize your own workload as well as jump in and help your colleagues as needed.
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