OverviewThis role oversees operations and leads a team of care staff with focus on delivering exceptional care to our Child Safety and Disability clients.About the RoleAs the Client Program Manager also known as the Manager (Care Planning & Practice) role, you'll work closely with the General Manager and multidisciplinary team to oversee day-to-day clinical operations and lead a team of Support Workers.
Your role will focus on providing support to our Child Safety and Disability Support clients, ensuring clinical compliance, and driving a positive and supportive team culture.ResponsibilitiesProvide high-quality, professional care management advice and assistance to the General Manager of Operations and DCR Principals.Oversee care management for our clients who have varying disabilities and/ or trauma within the Disability and Child Safety space.Write transparent care plans for Support Worker implementation.Provide regular Support Worker supervision on home visits.Ensure all incident reporting is timely, factual and meets the required guidelines for Child Safety and Disability.Liaise with other health professionals on client care plans to ensure clients are receiving a high level of individualised support.Ensure the compliance and safety across SIL housing, support workers, records and documents, processes and regulatory frameworks.Complete Client Needs Assessments monthly and as required.Participate, on regular rotation, in an after-hours' contact roster to provide professional advice to DCR care staff in managing critical incidents and matters affecting clients care and support requirements (includes critical incident reporting for all emergency events).
The successful candidate will possessAustralian Citizen/ Permanant Resident in AustraliaBachelor or Master\'s Degree in Human Services, Social Work, Special Education, Psychology, or similar field (or comprehensive industry knowledge)Demonstrated comprehensive knowledge of legislation, policy and practice in at least one of the following areas:Disability CareForensic DisabilityChild Protection / Child SafetyPossession of or willingness to obtainDriver LicenceProof of Covid-19 Vaccination in accordance with DCR PolicyValid and Current First Aid & CPRWorking With Children Check (QLD Blue Card) & QLD NDIS Worker Screening CheckLCS2 Background and History CheckIn return, we offerTo join a compassionate team in our Care Operations division, supporting our clients and participants as well as managing your own team of impassioned Support WorkersCompany vehicle OR vehicle allowanceContinuous learning and development through our personalised workshopsMonthly celebrations for our team membersA fully accessible 24/7 EAP provides extended services to you and your familyDiscounted Good Life Gym membershipLocated in the beautiful East side of Brisbane – no need to deal with extended commutes!
Direct Care Resources delivers holistic care to children and young people, with a strong commitment to ensuring they are secure, supported, and empowered to have their voices heard.
Direct Care Resources is an Equal Opportunity Employer.
We value diversity and are committed to creating an inclusive environment for all employees.
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📌 Client Program Manager
🏢 Direct Care Resources
📍 Brisbane