Customer Service Specialist – Caringbah, NSW
* Enjoy flexible hybrid work with up to two days at home each week.
* Build your career with opportunities to step into technical or warranty roles.
* Be part of a supportive team that values growth, training, and long-term success.
About the company
Rare opportunity to join a leading manufacturer known for innovation, quality, and a strong legacy of excellence—start your rewarding career journey today.
About the role
This is an exciting opportunity to contribute to a dynamic team in a fast-paced environment. You'll be responsible for managing key tasks, handling customer inquiries, and supporting operational processes. The ideal candidate will bring strong communication skills, a proactive attitude, and a passion for delivering high-quality service. With room to grow, this role offers a chance to advance your career while making a real impact.
Duties
* Make outbound calls for customer satisfaction—70% of the role.
* Great fit for ex-service advisors or those with customer service s
* Comfortable using technical terms and updating customer cases.
* Work with telematics and CRM tools to manage data and support.
* Pull and interpret basic to intermediate Excel reports.
* Confident on the phone and quick to resolve customer issues.
* Automotive or dealership knowledge is a plus.
* Hybrid setup—2 days WFH, office required Mondays & Wednesdays.
* May assist with warranty cases if capable.
Skills and experience
* Customer service experience, ideally in automotive
* Service advisor background is a strong plus
* Comfortable with technical terms
* Clear, confident phone communication
* Skilled in handling complaints calmly
* CRM and case management experience
* Basic to intermediate Excel skills
* Detail-oriented and process-driven
* Quick to learn new tools and systems
* Reliable, self-motivated, and team-friendly
Benefits
* Hybrid work setup – up to 2 days work from home
* Supportive team environment with ongoing training
* Opportunity to grow into technical or warranty roles
* Gain experience in a leading automotive support role
* Stable, long-term position with room to develop
How to Apply
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today.
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