Job Description Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day. Be an advocate of ALL: Accor’s loyalty program to non members Checking guests in and out Maintaining accurate guest accounts Taking bookings, providing helpful information & entering reservations Answering guests queries in a timely and efficient manner. Addressing guest requests and handling guest complaints in a positive manner. Liaise with inter departments to assist guest and advise of room moves Roster includes working morning, afternoon, evening and overnight shifts