MANAGERS: Planning and QA Manager and General Manager
ABOUT US
Goodwill Projects is one of South East Queensland’s largest and most dynamic markets, events and venue management businesses.
We are proud winners of the 2023 Telstra Business Awards – Building Communities and 2024 Australian Small Business Awards, beginning as pioneers of Brisbane farmers markets in 2006. Today we coordinate 12 highly popular markets across South East Queensland. We are about creating vibrant and livelyspaces people WANT to be in.
ABOUT THE ROLE
Managing a market is like setting up a little shopping centre each week, without a roof and four walls.
We’re currently seeking a new team member with sensational organisational skills who is ready to be a hands-on organiser at one of our most iconic markets on the Gold Coast on a Sunday morning.
This market manager position is required to oversee all on-site operations, be confident in building vendor relationships and enjoy creating warm and welcoming spaces for customers.
Early mornings form part of the role. The successful candidate will need to be ready to go at 2.30am and enjoy long, energetic market days.(approx. 10 hour days).
In preparation for market day, administrativetasks are undertaken, including managing the stallholder application and communication, weekly market site planning, ensuring a good debt management process and liaising with our Marketing team for social media content and customer enquiries. Managers enjoy flexibility throughout the week, with a mix of working from home and coming into our Fortitude Valley office.
The role will also oversee, coordinate, and deliver our annual special events. These include (2) major events throughout the calendar year.
THE IDEAL CANDIDATE
Reporting directly to the General Manager, you will love early starts, be able to work outdoors, be physically fit, and LOVE interacting with people from all walks of life.
You are a highly organised, confident and an honest people-person with a great deal of common-sense. Able to provide direction to others, with a smile and positive attitude – that’s 98.8% of this role.
You are very proficient with customer service, comfortable coordinating emails and ad-hoc phone calls during the week, looking after vendors and their enquiries, and arranging stall placements each week. The role can be physically demanding at times and you enjoy working in a fast paced environment where no two days are the same.
And of course, you enjoy an active, vibrant lifestyle which might include attending a few local markets.
SKILLS & EXPERIENCE
Experience:
* A minimum of 2 years customer management experience, or working in a retail, event or hospitality environment.
* Strong Customer service experience. This role will involve taking calls and assisting our customers with a varied range of questions.
* Ability to identify problems and seek fast solutions
* Computer literacy is required, including database management.
* Experience in leading a team. The role requires your expertise in managing a small market team, as well as coordinatingover 100 stallholders.
DETAILS
* $80k + Superannuation + KPI (for an equivalent 3 days of work per week)
* 1 day per week onsite at the market.
* Attractive working conditions with administration during the week balanced between office and WFH
TO APPLY
If you are interested in this position, ensure the word “gold fish” is included in your cover letter creatively, along with a CV.
Please call 0418 150 073 for more information.
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