About the Role Looking for a Financial Crime loving person to join team as a Customer Onboarding Team Leader, Brisbane based.
You'll play a crucial role in welcoming new Non-Individual and Individual customers to BOQ.
Working in a flexible 50/50 hybrid model, your main goal will be to ensure that all customers are correctly identified according to our KYC standards, ensuring compliance with regulatory requirements.
In this role, you'll oversee a team of onboarding specialists, guiding and coaching them to meet daily targets and maintain high-quality standards.
You'll ensure that all bank policies and regulatory obligations are met, and you'll be the go-to person for any complex client profiles or issues that need escalation.
Your leadership will be key in motivating the team, managing performance, and identifying opportunities for continuous improvement.
You'll also engage with key stakeholders to improve procedures and ensure timely, accurate, and efficient completion of KYC/Customer Due Diligence in line with our AML program.About you We're looking for someone with proven experience in working collaboratively in managing a team, experience in the financial industry is preferred but in no way necessary.
Operational leadership skills to handle changing workflows and priorities is a must.
Experience in AML/ CFT & KYC obligations for both individual and non-individual customer onboarding is a plus.
If you're excited about this opportunity and have the skills and experience we're looking for, we'd love to hear from you.About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.Our Perks • Flexible working arrangements• Discounted financial products• Salary sacrificing options• Paid parental leave with no minimum• Purchase annual leave• Discounted private health insurance plan• Employee Assistance Program (EAP)• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality IndexHow to Apply To apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce.
Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.
These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.