Schedule 2 - Position Description
Position: Business Support Officer (Organisational Services)
Incumbent: Vacant
Position Number: 6002
Directorate: Organisational Services
Team: Economic Development and Planning
Position Status: Permanent Full Time
Award: Queensland Local Government Industry (Stream A) Award
Level: 4
Primary Location: Longreach
Revised: July 2025
Our Vision
Connecting Council and Community
Our Mission
Delivering Excellent Services
Our Values
1. A Safe and Healthy Work Environment
1. Inclusiveness and Respect
2. Consistency and Fairness
3. Teamwork and Staff Development
4. Performance and Value for Money
5. Leadership and Collaboration
6. Sustainability
7. Forward-looking
Position Objective
The Business Support Officer provides high-level administrative and operational support to the Director
responsible for a diverse portfolio including Legal, Organisational Development, Strategic Planning, Economic
Development, Land Development, Leasing, Town Planning, Emergency Management, Internal Communications,
People and Culture, Health and Safety, Rehabilitation and Return to Work, Regulatory Services, and Environmental
Health.
This role is critical in ensuring the smooth coordination of business functions, supporting project delivery,
maintaining accurate records, and facilitating effective communication across departments. The Business Support
Officer will contribute to the efficiency and effectiveness of the directorate by managing workflows, preparing
documentation, coordinating meetings, and assisting with reporting and compliance activities.
Position Responsibilities
Functional Areas Key Accountabilities
Administrative Support
• Provide confidential administrative support to the Director, including diary
management, correspondence, and meeting coordination.
* Assist in the preparation of reports, briefing notes, presentations, and
agendas for internal and external meetings.
* Coordinate and track actions, projects, and initiatives across the directorate
to ensure timely delivery and accountability.
* Support the development and monitoring of strategic and operational
plans, budgets, and performance indicators.
* Liaise with internal departments and external stakeholders to facilitate
communication and information flow.
* Maintain accurate records, registers, and filing systems in accordance with
Council's information management policies.
* Provide support for compliance, audit, and risk management processes
relevant to the directorate.
Town
Planning/Development
Administration Support
* Receive, log, and track development applications and planning enquiries,
ensuring applications are complete and compliant with submission
requirements.
* Liaise with applicants and internal departments to obtain additional
information as needed.
* Where required, assist planning consultants in preparing planning notices,
approvals, and public notifications.
* Coordinate planning meetings, including agenda preparation, minute-
taking, and follow-up actions.
* Assist in compiling reports and briefing notes for internal and Council
meetings.
* Respond to general planning enquiries from the public, developers, and
consultants.
* Provide accurate information or refer complex matters to Manager of
Economic Development, Planning and Legal.
Legal and Compliance
Administration
* Liaising with legal teams, external partners, and internal departments to
ensure leases and MOUs align with council policies and strategic goals, for
council-owned or managed properties.
* Maintaining accurate records of agreements and ensuring timely renewals
or renegotiations.
* Coordinate the intake and processing of applications for prescribed
activities including but not limited to:
➢ Operating temporary entertainment events
➢ Itinerant vendors
➢ Commercial use of roads or footpaths
➢ Temporary or fixed signage
* Ensure prescribed activity applications include required documentation
(e.g., insurance, site plans, risk assessments).
* Track and communicate permit conditions, renewal dates, and compliance
requirements, to Regulatory Service to allow enforcement.
* Respond to public queries about local laws, including signage, itinerant
vendors and use of public land.
* Support inspections or audits related to local law compliance, including
preparing reports on activities, breaches and resolutions.
Key Relationships
Reports to Director of Organisational Services The BSO – Organisational Services
will have an effective relationship
with the Director of Organisational
Services and is responsive to their
requests.
Works with (Internally) Various levels of Council employees The BSO – Organisational Services
will have a positive relationship with
wider workforce, which involves
active communication, sharing ideas
and working together to create a
conducive environment.
Works with (externally) Members of the community, external
agencies and other stakeholders
The BSO – Organisational Services
will have an approachable, attentive,
and respectful relationship with
members of the community, external
agencies, and other stakeholders
built on open communication and
trust.
Extent of Authority
The position operates with a defined level of autonomy, setting outcomes within established constraints and clear
objectives or budget parameters. It involves providing specialist, technical, or professional advice, with problem-
solving typically guided by existing precedents, guidelines, or instructions. While the role allows for independent
action, support and assistance are generally available when needed.
Position Requirements
Personal Attributes
• Able to demonstrate a commitment to Council's core values through personal action.
* Able to gain respect and create good working relationships with internal and external stakeholders.
* Able to work under general direction
* Good attention to detail and a commitment to high quality work.
* Able to take initiative in improving processes to make them more efficient and effective.
* Able to maintain strict confidentiality and discretion.
* Excellent time management, organisation, and planning skills with an ability to prioritise and manage own
time and meet critical timeframes.
Skills
• Able to demonstrate a commitment to the Council's core values through personal action.
* Able to gain respect and create good working relationships across all levels of Council.
* Good attention to detail and a commitment to high quality work.
* Able to take the initiative in improving processes to make them more efficient and effective.
* A demonstrated ability to improve and enhance processes and practices, and to add value to the team,
Directorate and organisation while working independently under broad direction and meet strict deadlines.
* Proven ability to work under pressure and deliver accurate results within agreed timeframes
* Highly developed written and verbal communication skills with the ability to proofread documents for quality
and attention to detail.
* Excellent time management, organisation and planning skills with an ability to prioritise and manage own
time and meet critical timeframes.
Knowledge
• A thorough understanding of how to maintain a safe working environment.
* Knowledge of the Local Government Act 2009 and associated Regulations.
* Knowledge of relevant legislation and standards as they relate to Town Planning/Development of Land and
Building/Plumbing.
* Knowledge of Local Laws and regulations as they relate to Prescribed Activities.
Essential Experience/Qualifications
• Current Class "C" driver's licence.
* Workplace Health and Safety Induction - White Card.
* Experience using Microsoft Office Suite, records management system and integrated financial and
management systems.
Desirable Qualifications/Experience
• Swimming Pool Safety Inspection Licence, or ability to obtain.
* Previous knowledge of and experience with the Sustainable Planning Act and Integrated Development
Assessment System relating to the administration of development applications.
* Tertiary Qualifications in Planning, Local Government, or other relevant field, or the ability to obtain.
Inherent Requirements
These are the essential requirements of this position:
* This role may be subject to work related contact outside of normal business hours.
Workplace Health and Safety Obligations
All employees have a legal obligation to comply with regulatory requirements and LRC– SMS (Longreach Regional
Council's - Safety Management System) incorporating WH&S policies, procedures and work instructions. These
are introduced to ensure the health and safety of employees, contractors, visitors, volunteers, the public and the
environment and remain compliant with Industry Benchmark Standards.
The following statements apply to all employees, including permanent, part-time and casual employees.
Your responsibilities include:
1. To comply with instructions given for WH&S at a workplace by the employer;
2. Comply with the Health and safety duties and Duty of Care requirements as specified within the Work
Health and Safety Act 2011 Part 2.
1. Timely reporting all accidents, incidents minor injuries, near misses and property damage (within 24 hours
of the event) and assisting, if required, with the investigation of all incidents in the workplace;
1. For a worker to use the PPE (Personal Protective Equipment) provided by the employer after proper
instruction in its use;
1. Not to wilfully or recklessly interfere with or misuse anything provided for WH&S at the workplace;
2. Not to wilfully place at risk the WH&S of any persons at the workplace including yourself;
3. Adhere to the LRC–SMS by remaining compliant to Council's WH&S Management Plan and completing
relevant Monthly Action Plan items;
1. Performing all work and associated functions in a safe, efficient and effective manner;
2. Complying with all documented WH&S policies, procedures, work instruction and verbal instructions issued
by the organisation or its officers;
1. Provide advice to ensuring risk assessments are conducted and recorded for all identified hazards, or prior
to the implementation of new work practices, hazardous substances, or plant. Also, as required, assisting
or participating in the carrying out of risk assessments on identified hazards;
1. Identifying hazards, conducting risk assessments, and implementing corrective action to eliminate hazards
where possible and / or control risks in the workplace;
1. To report hazards and risks in accordance with WH&S procedures;
2. Establishing and maintaining a high standard of housekeeping within your individual work area(s) and
generally within the Longreach Regional Council's area of responsibility;
1. Attending any toolbox, team talks or specific training (e.g. Take 5s etc.) as supplied and required by
Longreach Regional Council;
1. Being familiar with the location of first aid treatment centres, fire protection facilities and evacuation
procedures;
1. Report any concerns for WH&S to your Supervisor.