OverviewDate: 3 weeks agoCity: Adelaide, South AustraliaContract: Full time — A contract till the end of January 2026 for a Service Desk Officer based in McLaren ValeYour new companyOur client is a well-established educational organisation committed to delivering high-quality learning experiences supported by robust technology infrastructure.
The ICT team plays a vital role in ensuring seamless digital operations across the campus, supporting both staff and students.Your new roleWe are currently seeking a Level 1 ICT Support Technician to join the team on a contract until the end of Jan 2026.
This role involves providing technical support across hardware, software, and network systems, with a strong focus on maintaining service continuity and minimising disruption to teaching and learning.Key ResponsibilitiesProvide Level 1 support to staff and studentsTroubleshoot and resolve IT issues across hardware, software, and networksEscalate complex issues while maintaining ownership of service requestsMaintain and update ticketing systems and documentationAlign work with service level agreements and ICT policiesParticipate in proactive and project work during school holidaysWhat you\'ll need to succeedTertiary qualifications in IT or a related field (preferred)ITIL Foundation certification (strongly encouraged)Prior experience in a support roleStrong customer service and communication skillsFamiliarity with Mac systems (80% user base) and Windows (20%)Excellent time management and attention to detailExperience in an education environment is a plusWhat You Need To Do NowIf you\'re interested in this role, click \"apply now\" to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or (emailprotected) for further information.At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.
We actively encourage people from diverse backgrounds to apply.If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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