* 26 days' annual leave, including one for your birthday, and other great benefits
* Be part of an industry-leading, supportive, and positive work culture
* Permanent full time position located in Newcastle or Perth
Role
Join Kaplan Pathways team and play a pivotal role in delivering high-quality academic operations that support student success across Australia and New Zealand.
We are looking for an experienced and highly organised Academic Operations Coordinator to help ensure the smooth and consistent delivery of academic processes across our colleges. This is a dynamic role where you will work closely with academic leaders, manage key operational activities, and contribute to maintaining compliance and academic excellence.
If you enjoy working in a fast-paced education environment, have a strong eye for detail, and thrive on improving processes and outcomes, this could be the role for you.
Reporting to the Manager, Academic Operations, you will coordinate a broad range of academic administrative functions including workforce planning, examinations, grading, compliance, and student experience surveys. You will play a key role in ensuring academic operations run efficiently while meeting regulatory and institutional requirements.
Responsibilities
* Coordinate academic workforce planning, including class allocations and teaching schedules
* Oversee end-to-end examination processes, including logistics, timetabling, and compliance
* Manage grading processes, ensuring timely and accurate submission and ratification of results
* Coordinate and analyse student feedback surveys (SELT), providing insights to stakeholders
* Maintain and administer academic systems, including LMS access, setup, and training
* Manage academic records, including transcripts, document requests, and verification processes
* Handle academic grievances, complaints, appeals, and academic integrity processes
* Prepare reports and analyse academic data to support compliance, decision-making, and continuous improvement
Requirements
* Higher education qualification in a relevant discipline
* Extensive experience in academic or educational operations
* Strong knowledge of higher education compliance, policies, and regulatory frameworks
* Proven experience managing student records, academic documentation, and transcripts
* Demonstrated ability to handle student complaints, appeals, and sensitive matters with professionalism
* Advanced organisational skills with the ability to manage multiple priorities and deadlines
* Strong analytical capability, with experience in data reporting and interpretation
* Excellent communication skills and the ability to collaborate effectively with a range of stakeholders
At Kaplan, we are committed to fostering a positive, inclusive, and high-performing workplace where our people feel supported and empowered. If you're ready to contribute to a meaningful student experience and be part of a collaborative national team, we would love to hear from you.
Kaplan International Pathways
Kaplan is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year.
Kaplan International Pathways guides more than 20,000 international students to 35 partner universities around the world each year. In this region, Kaplan partners with the Kaplan International College of Adelaide, the University of Newcastle, Massey University and Murdoch College.
Join us at Kaplan and enjoy a great benefits package, our culture of inclusivity, and our support of our peoples' personal, professional & academic development.
Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate's suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.
Please note that we will handle your personal information in accordance with our Privacy Policy.
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