Overview
Operations, Service Coordination; Spreyton TAS; Permanent Full Time
30/1/2026
About Adaptalift Group
Adaptalift Group is one of Australia's largest and fastest-growing materials handling hire and sales companies. Proudly Australian owned and operated for over 40 years, we support customers nationwide with equipment sales, rentals, service and parts across a wide range of industries.
With more than 600 employees and branches across Australia and New Zealand, we are a values-led organisation where safety, customer service and teamwork are at the heart of everything we do.
We are now seeking a Service & Hire Coordinator to join our Tasmanian branch, supporting service delivery, technician coordination and short-term rental administration across the state.
About The Role
This is a busy, hands-on coordination role supporting both field service operations and short-term hire administration. You will be the central point of contact for customers, technicians and internal teams, ensuring work is planned efficiently, jobs are invoiced accurately, and customers receive timely communication.
Role
You'll play a key role in maximising technician productivity, improving labour recovery, and delivering a seamless end-to-end service and hire experience. This will include:
Service & Technician Coordination
* Schedule and allocate jobs to field service technicians across Tasmania
* Monitor technician productivity, job progress and travel efficiency
Customer Service & Communication
* Receive and manage inbound service, rental and sales enquiries
* Maintain strong relationships with existing and new customers
Hire & Rental Administration
* Support short-term rental administration including contracts, invoicing and payments
* Open, coordinate and close hire jobs pre- and post-rental
Quotes, Invoicing & Administration
* Prepare service and repair quotes and estimates
* Ensure all work is completed with a customer purchase order
* Invoice completed jobs within required timeframes
What We're Looking For
You'll be someone who thrives in a high-volume, fast-paced environment, enjoys juggling priorities, and takes pride in delivering great customer outcomes, bringing:
* Experience in service coordination, scheduling, administration or customer service
* Exposure to field service, heavy equipment, industrial, automotive or rental environments (advantageous)
* Strong communication skills and confidence dealing with customers and technicians
* Excellent organisation, time management and problem-solving skills
* Confidence using systems such as ERP, CRM or scheduling software
* A proactive, adaptable mindset with a strong sense of urgency
What's In It For You
* Full-time, permanent role based in Tasmania
* Broad role across service coordination, hire administration and customer support
* Supportive local leadership and strong national backing
* Long-term career opportunities within a growing Australian-owned business
* Retail, fuel & grocery discounts plus employee milestone celebrations
* Wellbeing support programs and regular employee initiatives
Apply Now if you enjoy coordinating people, solving problems, and being at the centre of a busy service operation - we'd love to hear from you.
#J-18808-Ljbffr