Position Summary
Agency: Pilbara Ports Authority – Dampier WA
Position Title: Senior Technology Service Desk Officer
Location: Dampier
Work Type: Permanent, Full Time
Salary: $127,208 per annum + 13% Superannuation
Benefits:
* Housing, Electricity & Water provided
* 5 weeks annual leave
* 14 weeks paid parental leave
* 13% superannuation
* Access to training and development opportunities
* Employee Assistance Program for you and your family
* Employee and Service Recognition Reward Programs
* Height adjustable desks and ergonomic assessments
* Free skin checks and flu vaccinations
* Corporate and PPE uniform provided
Responsibilities
* Provide effective level 1 and level 2 ICT support services across Pilbara Ports.
* Coordinate business applications, ICT, procurement and asset management activities.
* Report to the Technology Service Desk and CGR Superintendent.
* Work independently while collaborating confidently with teams at all organizational levels.
* Maintain a strong, customer‐service‐oriented culture.
Qualifications
* Previous experience troubleshooting level 1 and level 2 Windows 11 and Microsoft Office 365 requests.
* Proven technical support experience and maturity to work independently.
* Team player who participates in and encourages a service‐oriented culture.
* Commitment to Pilbara Ports' values of Safety, Excellence, Teamwork, Integrity and Care.
Diversity & Inclusion
We are an equal opportunity employer and support a work environment that is free of discrimination and harassment. Pilbara Ports' Diversity and Inclusion Plan focuses on building frameworks and programs that support an inclusive workplace culture where people are engaged, included, valued, and respected for their contributions.
How to Apply
If you are interested in this position, please upload your resume and a cover letter that tells us why you are the right person for the role.
Full job description available on our website. For further information, contact Simi Josephon at 0439 492 ***.
Applications close on 29 March 2026.
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