Mandatory Skills
8-10 Years of experience in various transformational initiatives across service delivery and
assurance space within Telecom domain
ROLES AND RESPONSIBILITIES
Develop a Quality Management Framework for various functions.
Identify CTQ parameters and linkage to SLA/KPIs
Identify and lead transformational projects; and obtain approvals by providing business
justifications.
Ensure enhance customer experience of customer and its end customers.
Priorities the projects and deliver a short-term and long-term roadmap for transformation
based on complexity, benefits, investments, and time to realize those benefits.