Customer Service Manager Position
This role involves managing customer relationships and ensuring high levels of satisfaction. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of service delivery concepts.
The Customer Service Manager will oversee the daily operations of the service desk, manage client expectations, and lead cross-functional teams to resolve complex issues. A successful candidate will have a minimum of 3 years' experience in a senior service management or customer role, ITIL accreditation, and strong knowledge of ITSM service delivery concepts.
We are seeking a highly skilled individual who can position and present at a C-suite level, demonstrate negotiation, organisation, and time management skills, and influence external & internal stakeholders as part of a continuous improvement lifecycle for customers.
* Key Responsibilities:
* Prepare and present client operational reporting at monthly meetings
* Client SLAs and Reporting (including driving enhancements)
* Scope and Change Management
* Major incident management
* Driving future technology roadmaps for the client
* Recognised as a subject matter expert in Service Management Operations
What We Offer:
* Training and certification bonuses
* Culture Awards that recognise excellence
* Awards for outstanding contributors
* Vibrant, fun social activities
* Discounted hardware and software
Our Team:
* Collaborative and dynamic team environment
* Opportunities for career growth and development
* Recognition and rewards for outstanding performance
How to Apply:
Interested candidates should submit their resume and cover letter highlighting their relevant experience and skills.