Step Into Operational Leadership at Sunshine Coast Airport!
At LagardèreAWPL, we're not just the largest Travel Retail operator in the Pacific – we're the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
The Role
Following our successful tender win at Sunshine Coast Airport we are embarking on the delivery of six large‐scale Food & Beverage venues that will be progressively developed over the next 12 months. As a result, we are building a brand‐new Food & Beverage team to support what will become our largest F & B footprint to date.
Over the next 12 months we will be bringing to life a diverse portfolio of food and beverage concepts, including:
* An all‐day Bar & Dining destination showcasing an extensive range of locally sourced produce.
* An Asian QSR concept featuring in‐house made dumplings and fresh sushi.
* An Elevated Burger QSR complemented by an innovative self‐serve pay‐by‐weight dessert bar.
* A Premium Salad & Health Bar focused on fresh ingredients and 100% product traceability.
* Multiple Coffee and Café concepts offering quality coffee alongside a curated range of grab‐and‐go items.
As one of our new Duty Managers, you will support the General Manager in delivering operational excellence across a dynamic multi‐venue environment.
What You'll Do
* Leading day‐to‐day operations across multiple outlets, ensuring our venues consistently deliver exceptional guest experiences while maintaining strong operational standards.
* Oversee daily service delivery, ensuring smooth operations and adherence to brand and service standards.
* Lead supervisors and frontline teams during service, managing staffing on shift and resolving operational challenges in real time.
* Maintain commercial accountability for the day's performance, monitoring sales, labour, and operational metrics to ensure targets are achieved.
* Support revenue performance through effective labour deployment, workflow optimisation, and a strong focus on customer service.
* Ensure compliance with WHS, food safety, RSA, and all relevant airport operational requirements.
* Manage customer escalations professionally while maintaining positive relationships with key airport stakeholders.
What We're Looking For
* Experienced in hospitality, food service, or high‐volume retail environments at a supervisory or management level.
* Proven ability to manage multiple teams or outlets, with strong leadership and decision‐making skills.
* Commercially minded with experience in labour planning, cost control, and operational metrics.
* Airport or multi‐venue hospitality experience is a plus.
* Valid ASIC (or ability to obtain), RSA, and Food Safety certification.
Perks & Benefits
* Parking – Based on location we offer free/subsidised airport parking for our employees.
* Dynamic Airport Environment – Work where no two days are the same.
* Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages.
* Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network.
* Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer‐funded top‐up paid parental leave scheme + additional personal leave entitlements.
* Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end‐of‐year bonus.
* Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day.
* Employee Assistance Program – Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it.
We Value Diversity & Inclusion
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
APPLY NOW and let's make travel retail magic together!
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