Fantastic Company Culture.
Opportunity to excel your career in IT Support.
About Our Client
This organisation is a small-sized business, dedicated to providing exceptional customer service and innovative solutions. They are committed to fostering a supportive work environment and delivering high-quality technology services.
Job Description
Provide second-level technical support to resolve IT-related issues efficiently.
Monitor and maintain IT systems to ensure optimal performance.
Respond to and resolve service desk tickets in a timely manner.
Assist in troubleshooting hardware, software, and network issues i.e. M365, Intune, some desktop responsibilities.
Escalate complex technical problems to appropriate teams when necessary.
Support the deployment of new hardware and software systems.
Document technical issues and resolutions for future reference.
Maintain a high level of customer service in all interactions.
The Successful Applicant
A Successful L2 IT Support Candidate Should Have
Proven experience in a similar support role, ability to start autonomously.
Strong knowledge of IT systems, hardware, software, and networking.
Excellent problem-solving and troubleshooting skills.
Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
Strong communication and interpersonal skills to liaise with internal and external stakeholders.
A proactive approach to identifying and resolving technical issues.
Relevant IT certifications will be highly regarded.
What's on Offer
Competitive hourly rate.
Contract opportunity with potential to extend.
Opportunity to work within a collaborative environment.
Gain valuable experience in IT Support services.
If you are a skilled L2 Service Desk professional looking for your next challenge, we encourage you to apply today
Contact: Jack Giancono
Quote job ref: JN